HOW TO DEAL WITH AN AGGRESSIVE MEMBER OF STAFF: TIPS FOR EMPLOYERS
Aggression in the workplace can be a difficult issue to manage, but it’s important to address it promptly to maintain a safe and productive work environment. Aggression in the workplace can cause tension, anxiety and a negative work environment for all employees. It is also important to handle the situation with case as it can impact the entire team’s morale and productivity.
Here are some tips for employers on how to deal with an aggressive member of staff:
- Document the behaviour: Keep a record of the employee’s behaviour, including the date, time, nature and any witnesses to the aggression. This record can help you address the issue more effectively and protect the organisation for legal issues.
- Address the issue directly: If you witness or receive reports of aggressive behaviour from an employee, address the issue directly with them. Schedule a private meeting to discuss the situation and document the conversation.
- Listen to their perspective: During the meeting, give the employee an opportunity to share their perspective on the situation. They may have a valid reason for their behaviour, or they may be dealing with personal issues that are affecting their work. Be calm, professional and objective in your approach.
- Set clear expectations: Once you have discussed the situation with the employee, set clear expectations for their behaviour going forward. Make it clear that aggression in the workplace will not be tolerated and provide them with a warning that repeated incidents may result in disciplinary action.
- Offer support: If the employee is dealing with personal issues that are affecting their work, offer support in the form of an employee assistance program or counselling services.
- Follow up: Check in with the employee periodically to ensure that they are complying with the expectations you have set. If their behaviour improves, recognize their efforts and provide positive feedback. However, if the negative behaviour persists, take appropriate disciplinary action.
Dealing with an aggressive member of staff can be a challenging situation for employers, and requires a strategic approach but it’s important to address it promptly to ensure the safety and well-being of your employees. By addressing the issue directly, setting clear expectations, and offering support, you can help the employee to overcome their aggression and prevent it from escalating further.
If you’re looking for further advice or support on managing aggression in the workplace, get in touch with Shawthorpe. Our expert HR consultants can provide tailored solutions to help your business succeed.